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The Company

For more information, please call our Luxury Travel Specialists on:01244 897 505

Here at Elegant Resorts, luxury travel is in our DNA. True pioneers in the industry, we were the first specialist tour operator of our kind when we emerged back in 1988, and it is our mission to continue to evolve and be the first and only place for your luxury travel experiences.

We offer our discerning clients an ever-expanding, eclectic portfolio of luxury holidays and bespoke experiences that span the globe – from tropical beach breaks to luxury cruising to culture-rich tailor-made tours. We understand that your time is precious, and that luxury holidays are the ultimate opportunity for you to make unforgettable memories and enjoy enriching experiences with those you hold dear. That’s why we’re committed to offering nothing less than perfection, constantly vetting and reviewing all the products and experiences we offer, to ensure we only work with the best.

A major contributor to the success of the early years was the weekly winter service to Barbados from British Airways by Concorde. Exceptional at what they do, our highly knowledgeable and passionate Luxury Travel Specialists have an average of 22 years’ experience in the industry, providing the benefits of first-hand travel experience and a genuine love for seeing the world. They will take the time to listen to and truly understand your requirements so that they can flawlessly craft your bespoke luxury holiday, down to the finest details – from pre-arranged spa treatments and the best restaurants, to incredible guides to show you to the places only locals know about.

“To me, travel is all about experiencing life-changing encounters and making memories that will last forever. We will take the time to listen to your preferences and design a holiday built especially for you, always with the highest levels of service.”

Lisa Fitzell

Managing Director

Our Worldwide Offices

Most of our team is based at our headquarters in Chester, and following the pandemic, we have introduced a flexible ‘hybrid working’ policy to continue with home/office working to suit individual preferences and promote the best working environment. Beyond the UK, Elegant Resorts also has expert concierge staff in Barbados, Antigua and Mauritius, on hand to look after you from the moment you arrive in resort until you bid goodbye to the island. Their first-hand knowledge of the local area means they can make personal recommendations to suit you and your interests - whether an eye-opening excursion, reservations at a top restaurant, or insider knowledge on the best spot for watching the sunset.

Elegant Cares

As a small company with a big heart, everything we do is personal, and we care deeply for our customers, staff and the environment alike.

We champion diversity at work, are part of the Mindful Employer Charter, and the wellbeing of our employees is paramount. We have a team of Wellness Ambassadors and Mental Health First Aiders that oversee monthly themed newsletters and activities, whilst we also offer weekly yoga classes, an in-house gym and regular challenges to help keep us fit and healthy. We also have a Responsible Travel steering group that drives our focus to continue to develop our CSR journey. Their role includes organising fundraising activities for local charities and developing our internal practices to reduce our overall carbon footprint. We also strive to work with likeminded suppliers and hotels who share the same values when it comes to caring for the planet and its people. Our Managing Director, Lisa Fitzell, champions key topics within our industry and was recently featured as one of the ‘Female Leaders in Travel’ by House and Country.

Independent Reviews

Although our awards and long history stand testament to our success, independent reviews from our clients via Feefo further support our unrivalled travel experiences.

We are proud to have been awarded the Feefo Platinum Service Award in 2021 for achieving Gold Trusted Service for three consecutive years. This independent seal of excellence recognises businesses for delivering exceptional experiences, as rated by real customers. Trusted Service is awarded only to those businesses that use Feefo to collect genuine ratings and reviews and achieve an overall score of 4.5 or more – a testament to our seamless, personalised service, no matter what the world throws at us.

The Elegant Difference…

Along with first-hand experience, a passionate team and over 33 years of legendary heritage, we’re distinguished as leaders in luxury travel by our enhanced level of personal service, and the finer details below…

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All the flight inclusive holidays featured on the website and in our brochures are financially protected by the ATOL scheme. Our ATOL number is 2885. From 1 October 2012, you will be supplied with an ATOL Certificate, please check it to ensure that everything you have booked (flights, hotels and other services)is listed on it. For further information please see our booking conditions, alternatively for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk/ATOLCertificate