Q How do I install the Travel App ?
A After you book with us, we will send you an e-mail with links to download the Travel App directly to your phone or mobile device.
Q Which devices can the Elegant Resorts Travel App be used on?
A The Travel App is available for download from either the Google Play store (Android) or from the Apple store
Q Is the Travel App free?
A The Travel App is completely free to you when you book with Elegant Resorts and entirely free to use. There are no in-app purchases.
Q Can my partner/children/travel companion access the Travel App too?
A As long as they have an email address and they are travelling on the same booking, then yes they can. Please advise your Luxury Travel Specialist of all email addresses for passengers wishing to have access to the Travel App.
Q Is the Travel App necessary for my Elegant Resorts holiday?
A Not at all. We are providing this to you to enhance your Elegant Resorts experience but it is entirely optional.
Q I don’t have an email address, can I still access the Travel App?
A Unfortunately, no. An email address is required in order to gain access to the Travel App.
Q I don’t think you have an email address for me/ I don’t think you have my correct email address, can I still use the Travel App for my booking?
A No problem. Please contact your Luxury Travel Specialist and advise them of your correct email address, you will then be given access to the Travel App.
Q Do I need a password to log in?
A Yes. This will be automatically generated for you and the details included on an installation e-mail. The link in the e-mail will log you in automatically, but we recommend that you log out of the Travel App when you have finished using it
Q Will the Travel App incur any roaming charges?
A After installation, the Travel App is designed to work offline. The Travel App will need to download destination guides during the first use so we suggest you are connected to Wi-Fi when you install and first open the Travel App. Some elements of the Travel App may need a data connection, so if Wi-Fi is not available we advise checking the Terms and Conditions of your mobile provider’s tariff. Elegant Resorts cannot accept responsibility for data roaming charges while using the Travel App.
Q Is my personal information secure?
A The Travel App works entirely with SSL to ensure all data is encrypted. Furthermore, Elegant Resorts will not upload any sensitive information to the Travel App. Data is stored using Amazon Web Services.
Q Do Elegant Resorts endorse any of the attractions, restaurants or bars that are contained within the destination guides?
A We have created a section called 'Elegant Suggests', where we have added restaurants that we know our luxury travel clients enjoy. Restaurants and attractions outside of this section are not necessarily endorsed by Elegant Resorts and are provided for your information and convenience only. Elegant Resorts cannot accept any responsibility whatsoever for any traveller's experiences which are based on the Destination Guide information.
Q If I have problems using the Travel App or I have a general question, what should I do?
A Please send details to firstname.lastname@example.org and someone will get in touch with you to help.
Q I'm not very technology-minded. Do you have any tutorials for the Travel App that I can refer to?
A Yes, we do. Please visit this link.
Review our Travel App terms and conditions