For your peace of mind and complete confidence in your travel experience with us, we are members of ABTA (V1712). This means that all holidays booked with us (not including a flight) are covered by a bonding requirement (a condition of membership), which provides for your financial protection in the unlikely event of our insolvency. The ABTA hallmark is synonymous with travel protection and its code of conduct covers standards of service and complaints. It also provides guidance to its members on issues such as sustainability and health and safety, and works closely with the government to ensure the industry and the public get a fair deal.
The flight-inclusive package holidays provided by us are financially protected by the ATOL scheme, since we hold an ATOL licence granted by the CAA. Our ATOL number is 2885. When you buy a flight-inclusive package holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the travel services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that, in those circumstances, the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that, in some cases, it may not be possible for the CAA to appoint an alternative ATOL holder; in which case you will be entitled to make a claim under the ATOL Scheme (or against your credit card issuer, where applicable). Where you book with us via an agent, payments you make to that agent will be held by the agent on behalf of, and for the benefit of, the Trustees of the Air Travel Trust at all times, but subject to the agent's obligation to pass on such payments to us for so long as we do not fail. In the unlikely event of our failure, any of your payments held at that time by the agent or any payment subsequently accepted from you by the agent, is and continues to be held by the agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us. If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Where you book a package holiday from our brochure which does not include a flight, or where you book accommodation only, we provide security by way of a bond held by ABTA.
IATA represents, leads and serves the airline industry. Its Passenger Agency Programme provides a system for the accreditation of travel agents to meet specific industry standards and financial criteria. Benefits of this programme include:
· Confidence that IATA-accredited travel agents meet industry standards and set financial and security criteria
· Unbiased advice and the option to purchase tickets on a wide range of airlines