If you are currently in resort, please follow the latest FCDO travel advice and continue to check your flight status with your airline. Our in-resort team will also be in touch to carry out welfare checks and offer support where needed.
For customers due to travel within the next 72 hours, we kindly ask that they regularly check their airline's "Manage My Booking" portal for the most up-to-date flight information. Our teams are proactively prioritising these bookings and will be in contact where travel plans are impacted if we haven't already done so. Our offices will be open tomorrow Sunday 1st March from 10.00 - 16.00 for any passengers due to travel on Sunday 1st March, Monday 2nd March and Tuesday 3rd March only either departing from the UK or via the Middle East - please call the Elegant Resorts Team on 01244 897000
At this time, there is no action required unless you hear from us directly. We kindly ask for your patience while we manage this evolving situation.
As always, we remain committed to supporting you and will continue to provide updates as more information becomes available with customers safety our priority.
We are here to support you and will continue to keep you updated as soon as further information becomes available.