Feeling ready to return to travel? We know it seems more daunting than ever, but we're here to provide all the guidance, assurance and answers you need to book your next luxury holiday with peace of mind.
I want to book a luxury holiday - where can I travel?
After the national lockdown restrictions were lifted on Wednesday 2 December, people are now legally allowed to travel abroad from England for non-essential purposes. Sadly, some countries are still out of reach due to their borders remaining closed or the FCDO advising against non-essential travel to them. However, those destinations on the UK Government's air travel corridor list are ready and waiting, providing picture-perfect getaways with no requirement to quarantine on your return to the UK! So what are you waiting for? You can see which destinations are currently on the travel corridor list by clicking here
I've already booked a luxury holiday. Will it go ahead?
We're delighted to see more and more luxury holidays returning to normal - or should we say, the 'new normal'. Upcoming holidays are due to go ahead as planned in the coming months, unless unexpected COVID-19-related barriers occur. If new restrictions are imposed or any COVID-19 legalities prevent your luxury holiday going ahead, rest assured our expert team will be prepped and ready to help however they can, whether you wish to reschedule or change where you're going on holiday entirely.
Due to COVID-19, I can no longer travel. Can I rearrange my holiday or receive a refund?
Absolutely! With tailor-made travel comes flexibility - there's no 'off the shelf' luxury holidays with us. We know travelling the world is now more complex and still changing, which is why we want to guarantee any cancelled trip can be rearranged to suit you. Of course, if the circumstances mean you're entitled to your money back, we will ensure a rightful refund is provided as quickly as possible. As we're sure you'll understand, the surge in cancelled and postponed holidays means we have an unprecedented number of refund requests to deal with. We understand waiting for your money to be returned may be unnerving, but please rest assured, your money is in safe hands.
Do I need a COVID-19 test before I travel?
Entry requirements vary depending on where you're travelling. However, many countries do now require evidence of a negative COVID-19 PCR test, taken anything from seven days to 48 hours before departure. These tests should be carried out by a private test provider and not
via the NHS testing service. You can check the entry requirements for specific destinations by clicking here.
Will my travel insurance cover COVID-19 related issues?
Like many other services, insurers are trying their best to adapt to constantly changing circumstances. It's vital to double - and perhaps triple - check whether you're chosen travel insurance provider will cover your trip in light of COVID-19, including medical assistance and travel disruption. In the majority of cases, if you travel to a destination against FCDO advice, your policy won't be valid. Some travel insurers have already conjured up their own COVID-19-friendly policies; if you're looking for a policy for an upcoming trip, the Post Office
are just two of the brands offering additional COVID-19 cover.
How will my health and safety be looked after whilst I'm away?
From social distancing to sanitisation stations, our longstanding partners have conjured up new policies and procedures that ensure undisputed luxury in a safe and secure environment. Whilst you're away, in addition to dedicated overseas offices in Barbados and Mauritius, we can upkeep our superlative service and ensure your complete safety with the help of our excellent longstanding partnerships with destinations experts all over the world. There's also the support of a 24/7 emergency contact and our passionate Client Services Team, guaranteeing you can travel in confidence.
After my holiday, what do I need to do before returning to the UK?
Before you return, you must provide your journey and contact details by completing the Government's passenger locator form up to 48 hours before you land in the UK. You'll be required to show evidence you have completed this in printed or digital form at the UK border. You'll also need to check if you're required to self-isolate for 14 days; this applies to countries not on the UK's travel corridor list. However, this period can be reduced to five days when utilising the Government's new Test to Release scheme.
What is the new Test to Release scheme for international travel?
From 15 December 2020, passengers arriving into England from countries not currently including in the Government's travel corridor list will have the option to take a COVID-19 PCR test after five days of self-isolation. If they receive a negative result, they will be released and no longer required to self-isolate. This isn't a mandatory scheme, meaning if you choose to opt-in, you'll be required to book and pay for the COVID-19 test from a private provider on the GOV.UK list yourself.