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Elegant Promise

While the future of travel is looking bright, times are still uncertain, and we understand that you might have concerns around booking a holiday right now. In order to give you pure peace of mind and increased flexibility, we are delighted to showcase a set of flexible terms that take the worry away from booking your next trip. From family holidays to heavenly honeymoons, whatever you're planning for 2021 or beyond, these meaningful guarantees will ensure your luxury holiday is adaptable where required, and your money is protected for peace of mind.

Our COVID-19 Guarantee

If you book your luxury holiday before the end of May, and travel before 1 December 2021, your booking will be protected by our incredible COVID-19 Guarantee...

COVID-19 Impact - If you cut your holiday short as a direct result of the pandemic - such as local lockdown at your home destination - you'll receive a refund for the elements of the trip that you couldn't take*
Travel Advice Changes - If the FCDO travel advice changes, or your holiday destination introduces quarantine on arrival or return, we will allow you to rebook right up to your departure date with no additional charge, or you can have a full refund*
Catching COVID-19 - If you catch coronavirus before your departure, we will amend the booking with no additional charge or refund recoverable costs*

Elegant Promise

Flexible, Adaptable, Protected

Our price promise pledge gives you...

Low deposits - Pay only 10% of the total cost when booking your next luxury holiday
Rightful Refunds - Receive a full refund if you cancel your booking more than 14 days before departure*
No Amendment Fees - Incur no extra charges if decide to postpone or change your holiday right up to 14 days prior to departure*
Price Match Pledge - If you do decide to postpone, we will endeavour to honour your accommodation price for the following year*
Late Balance Payments - If there is uncertainty around travel to your destination, we can be flexible with late balance payments


You're In Safe Hands...

No matter what the world throws at them, each Luxury Travel Specialist is passionate about personally designing holidays that are once-in-a-lifetime, every time. Experts in handling all manner of situations that can disrupt travel, they're keeping up-to-date on the latest FCDO and Government guidance and will keep you updated if anything changes, working on your individual plans and preferences to give the best advice on your arrangements.

See below just some of the heart-warming client feedback we have recently received...

"I just wanted to say a huge thank you to everyone involved in making our recent trip to Portugal happen. In the strangest of times, it would have been so easy for you to just cancel our holiday and rebook for next year, but you were all incredibly helpful when we made the decision to still travel. You were always honest with your advice and opinions but ultimately let us make our own decision which you then supported fully."
- Mrs Vaughan, travelled to Portugal in August 2020
Pine Cliffs, a Luxury Collection Resort
Pine Cliffs, a Luxury Collection Resort
"I had a truly amazing time away knowing that I had Elegant Resorts sorting all the finer details for me in unusual times - from flights and transfers, to secret birthday celebrations and spa appointments. Great service, great peace of mind!"
- Mrs Green, travelled to Crete in August 2020
Daios Cove Luxury Resort & Villas
Daios Cove Luxury Resort & Villas
We understand there is still a long way to go until we see some normality, but as the world reopens and travel resumes, we want to create valuable luxury experiences that encapsulate the new standards of health, safety and security that we understand are of the utmost importance. So, we'll be keeping on the pulse of constantly changing FCDO advice. To find out the latest information, you can visit the FCDO Travel Advice website by clicking here.
*Terms and Conditions
The majority of our suppliers are covered by this promise, however any airlines or destinations not included in the Elegant Promise will be advised to you at the point of booking.
Low deposits may not be possible when booking some flights, such as low-cost airlines or non-refundable airlines. This will be explained to you at the time of booking.
It is important that you have travel insurance and confirm this when booking.