In a city not known for stand-out hotels, I was really looking forward to staying at the Four Seasons San Francisco; certainly it has a near perfect location and a dose of legendary Four Seasons service is something I always look forward to.
But rather sadly on this occasion, I was decidedly underwhelmed. Of course, the hotel itself is very pleasant and it’s unlikely you’ll walk through the doors and not like it initially. The interior design certainly won’t offend but it will not excite either and that more or less holds true for the other luxury hotels in the city. Guestrooms are large (which is a bonus in San Francisco), but could do with a refresh. On the upside, the spa and fitness facilities within the Equinox Sports Club are, without a doubt, the best in the city.
Whilst the food in MKT Restaurant was entirely forgettable, what disappointed me the most was the lack of Four Seasons hallmark service. It was by no means bad, quite the contrary in fact, but it most certainly wasn’t what one expects of a hotel brand whose kudos are based upon its service reputation.
I wanted very much to like the Four Seasons San Francisco and hoped for great things, but instead I went away with the same slightly deflated feeling that I had when leaving the other hotels in the city that I reviewed.
Perhaps at the end of it all, San Francisco is the territory of smaller, more creative designer hotel experiences rather than the haunt of the big luxury hotel brands. Something to keep in mind I am sure.