Gold Standard Status By Feefo
Delivering exceptional service is at the heart of everything we do at Elegant Resorts, so we are thrilled to be awarded Gold Standard status by Feefo’s trusted global review platform. To achieve Feefo’s prestigious award, we have proven to meet their strict criteria for service excellence — based entirely on genuine feedback from our clients. Elegant Resorts has reached the criteria of collecting at least 50 reviews, between 1 Jan and 31 Dec 17, with a Feefo service rating of between 4.5 and 5.0.
An Independent Seal Of Excellence
Recognised as a symbol of trust, we are proud to display Feefo’s Gold Standard symbol across our website and social media platforms and hope to continue inspiring client engagement. Through using such a well-regarded platform, we can connect easily with our clients and gain vital insights into their luxury holiday experiences and essential service expectations. By listening to, and acting upon, the feedback driven through Feefo, we can create smoother processes and fine-tune our service elements — inspiring a culture of trust for potential and existing luxury travellers.
A Global Review
Speaking on this year’s award, Andrew Mabbutt, CEO at Feefo, commented: "The Trusted Service award has always been about recognising those companies that go the extra mile. Once again, we have seen many incredible businesses using Feefo to its full potential, to provide truly memorable experiences for their customers – and rightly being awarded with our most prestigious accreditation. I look forward to the continual success of the businesses that work in partnership with Feefo throughout 2018."
An Inspired Tool For Clients And Businesses
Embracing Feefo as an effective industry tool ensures that Elegant Resorts is actively engaging with our discerning clients and allows us to tailor our service experience in line with the luxurious holidays and incredible journeys that we curate every day. As we celebrate our 30th Anniversary this year, this Gold Standard status award proves that we are very much in touch with the changing demands of our industry and that we effectively engage, listen and respond to our esteemed clients. This Feefo award is yet another reason for us celebrate exceptional service and bespoke travel experiences during our special anniversary year.
Feefo is a ratings and reviews, and customer analytics platform that provides the tools to collect genuine, purchase-verified, reviews on behalf of over 4,000 businesses. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction; this is in order to increase consumer confidence and combat the rising issue of fake reviews. It is a global reviews and customer analytics solution to boost business and build trust. Feefo collects reliable customer feedback to deliver up to date insights so businesses and consumers can make better decisions. Feefo does this on behalf of 4,000 companies, providing reviews and customer analytics for more than 5,000 websites. For more information, please visit www.feefo.com